How we handle enquiries and communications.

1. How to Reach Us

• Phone: 07466 951175 (Mon–Fri, 9:00–17:30)
• Email: info@eastangliaaiservices.co.uk
• Chat: ARIA assistant — available 24/7 on this site

2. Response Times

• Email enquiries: replied to within 1 business day
• Voicemails: returned within 1 business day
• Existing clients on active projects: same-day response during business hours
• Out-of-hours enquiries are answered the next business day

3. What to Include

To help us respond quickly, please share: your name, company, a brief description of what you're trying to automate or solve, and your preferred contact method.

4. Free Strategy Calls

We offer a free 30-minute discovery call for new enquiries. To book one, email us with two or three time slots that work for you and we'll confirm.

5. Service Area

We work with SMEs across Norfolk, Suffolk, Cambridgeshire and Essex. On-site visits are possible across the region for discovery workshops and key project milestones.

6. Data Protection

Contact details you share are processed under our Privacy Policy, used only to respond to your enquiry, and never sold or shared with third parties without your consent.

7. Marketing Communications

We will not add you to any marketing list without opt-in consent. If you do opt in, you may unsubscribe at any time using the link in any email.

8. Complaints

If you are unhappy with how we have handled your enquiry, please email info@eastangliaaiservices.co.uk with the subject line "Complaint" and we will respond within 5 business days.