Why missed calls matter
In a September 2026 survey of 1,500 UK small and medium-sized businesses, 67% said that on an average day they miss at least one call they believe loses them business, and the research estimates UK small businesses lose about £3.7 billion a year to unanswered calls (BT Business, 2026). That figure is modelled from owners' own estimates and the survey was commissioned by a company that sells its own AI receptionist, so treat it as a guide. Your own number is easy to work out with our free Business Loss Calculator.
What our AI voice agents do
01
Answers and books, 24/7
Picks up every call, day or night, answers common questions from your own information and books appointments straight into your calendar.
02
Speaks your customers' languages
English as standard, and set up to answer in other languages your customers use. Each one is tested before it goes live.
03
Hands over to a person
Transfers urgent or complex calls to your mobile or team, using rules you set, and takes a message when nobody is free.
04
Logs every call
Records each call in your CRM or spreadsheet and sends you an SMS or email summary, so you know exactly who called and why.
Who it's for
- Trades and home services: stop losing jobs while you're up a ladder or under a sink.
- Clinics, salons and practices: bookings, rebookings and reminders without tying up reception.
- Lettings and estate agents: viewing requests and maintenance calls captured and routed instantly.
- Professional services: every new enquiry answered professionally and passed to the right person.
Pricing
Set-up: From £1,200: discovery, call script and knowledge base, calendar and CRM connections, test calls and go-live
Monthly: From £149 a month: hosting, monitoring, updates to scripts and answers, and support
Call usage: Agreed in your quote, based on your call volumes
First visit: Free discovery visit or call; fixed written quote before anything starts
All prices: Exclude VAT. See all our starting prices.
How it works
- 01
Discovery
We listen to how calls are handled today, the questions people ask and when a person must take over. The first visit or call is free.
- 02
Build and test
We write the script, load your information, connect your calendar and CRM, and run test calls until it sounds right to you.
- 03
Go live and improve
We switch it on, review real calls in the first weeks and keep it monitored and up to date as your business changes.
Safe and above board
The agent tells callers it is an AI assistant and offers a person when asked. Call recordings and transcripts are handled under UK GDPR with clear retention rules, and you decide which calls always go to a human. If you don't have one yet, our free AI Use Policy Generator helps you set the rules.
Want the background first? Read how voice agents are transforming customer service in East Anglia, or meet the person who will set it up on our About page. We work on-site in Norwich, Ipswich and Cambridge, and remotely across the UK.
Frequently asked questions
Does an AI voice agent sound robotic?
Modern voice agents sound natural and handle normal conversation, including interruptions. We tune the voice, script and pace to your business and test it on real call scenarios before it goes live.
Will callers know they are talking to AI?
Yes. We recommend the agent says it is an AI assistant at the start of the call. It is honest, it builds trust, and callers can ask for a person at any time.
Can it book appointments into my calendar?
Yes. The agent can check availability and book into your calendar or booking system, then send the caller a confirmation by SMS or email.
Which languages can it speak?
English as standard, and it can be set up to answer in other languages your customers use, such as Polish, Bulgarian or Romanian. We test each language before it goes live.
How much does an AI voice agent cost?
From £1,200 for set-up plus £149 a month, excluding VAT. The set-up covers discovery, the call script and knowledge base, calendar and CRM connections, testing and go-live. You get a fixed quote first.
What happens if it cannot answer a question?
It takes a message, or transfers the call to a person you choose for urgent or complex cases, and sends you a summary so nothing is lost.
Stop missing calls
Book a free strategy call and we'll show you what an AI voice agent would handle for your business, and what it would cost.
Sources
- BT Business (2026) ‘AI from BT’ launched to help UK firms adopt AI with confidence, targeting £3.7 billion lost through missed calls. Available at: https://newsroom.bt.com/ai-from-bt-launched-to-help-uk-firms-adopt-ai-with-confidence-targeting-37-billion-lost-through-missed-calls/ (Accessed: 9 November 2026).